Importance

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Abstract

Numerous alerts may be received by a management system, potentially making it difficult to determine which alerts indicate events that are potentially more harmful. To identify alerts that indicate harmful events, a damage index for each of the alerts may be determined. Determining an alert damage index facilitates the ranking, sorting, or graphical representation of alerts. The alert damage index can indicate the potential damage or harm an event associated with the alert may cause if left unaddressed. For example, a low memory event has the potential to cause an application or server to respond slowly or not at all. The alert damage index may be determined by processing metrics that indicate the potential harm or severity of the event. For example, the alert damage index may be determined by processing an alert duration factor, an alert threshold breach factor, and a component load factor (damage factors).

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First Claim