System and method for performing follow up based on user interactions

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United States of America Patent

PATENT NO 9948582
SERIAL NO

15409720

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Abstract

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A system and method for follow up management comprising determining if a user has a repository record, extracting information from the repository record associated with the user, and acting on information stored in the repository record. The method may be practiced on a system for managing online interaction comprising a business rules engine a follow up repository, and a follow up engine.

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Patent Owner(s)

  • LIVEPERSON, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Karidi, Ron New York, US 49 1508

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