Methods and systems for facilitating customer support using a social post case feed and publisher

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United States of America Patent

PATENT NO 9972015
SERIAL NO

14451632

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Methods and systems are provided for integrating social media channels into a customer service management (CRM) portal. The method includes receiving data for a consumer post, parsing the data into a social post object and a social persona object, creating a case from the objects, and displaying the case in the CRM portal.

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Patent Owner(s)

  • SALESFORCE.COM, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Hart, Bryan Halifax, CA 9 61
Kim, Yuseung San Francisco, US 43 1688
Kozieronek, Jaroslaw Halifax, CA 3 20
Moore, Eric San Francisco, US 41 797
Thavisomboon, Sutthipong San Francisco, US 13 429

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