Remote support system, information processing apparatus, image processing apparatus, methods of controlling these, and storage medium
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United States of America Patent
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Jun 12, 2018
Issued Date -
Mar 30, 2017
app pub date -
Sep 16, 2016
filing date -
Sep 28, 2015
priority date (Note) -
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status (Latency Note)
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Abstract
In an information processing apparatus, a mode for transmission to an image processing apparatus that is supported via a relay server is decided, and video is transmitted via the relay server to the image processing apparatus in accordance with a transmission setting corresponding to the decided mode for transmission. Also, if the decided mode for transmission is a mode in which video that captures a portion of a screen displayed on a display unit of the information processing apparatus is transmitted, a frame for deciding a region to be captured is displayed on the display unit of the information processing apparatus, and video internal to the frame is transmitted via the relay server to the image processing apparatus.
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