System for engagement of human agents for decision-making in a dynamically changing environment

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United States of America Patent

PATENT NO 11941500
APP PUB NO 20230186162A1
SERIAL NO

18068636

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Abstract

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Disclosed is a system and a method for engagement of human agents for decision-making in a dynamically changing environment. An information request related to a problem requiring a decision is received. Further, problem data comprising metadata associated to the problem, and decision-making data is received. Then, an information type is determined for the information request. Subsequently a set of human agents from a list of one or more human agents is determined using an engagement model. Further, a request elicitation type is determined for the set of human agents using an elicitation model. Further, an input is received from the set of human agents. Further, the input is used to retrain the engagement model and the elicitation model. Finally, the decision-making data is continuously enhanced based on the input received, the request elicitation type, and the information type.

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Patent Owner(s)

  • AGILE SYSTEMS, LLC

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Chinnam, Ratna Babu Rochester, US 3 24
Murat, Ekrem Alper Shelby Township, US 2 0
Rana, Satyendra Pal Austin, US 11 21

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