SYSTEMS AND METHODS FOR CUSTOMER SENTIMENT PREDICTION AND DEPICTION
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United States of America Patent
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app pub date -
Jul 31, 2017
filing date -
Dec 22, 2016
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Abstract
A system includes one or more memory devices storing instructions, and one or more processors configured to execute the instructions to perform steps of a method for providing customer sentiment depiction. The system may receive customer information and session information and generate a customer sentiment estimate. The system may then receive an indication of a detected customer voice characteristic and generate an updated customer sentiment estimate that may be transmitted to a customer service terminal for display.
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