System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services
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United States of America Patent
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Sep 18, 2007
Grant Date -
Sep 1, 2005
app pub date -
Jan 28, 2005
filing date -
Sep 13, 1999
priority date (Note) -
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Abstract
This invention relates to a system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. More specifically, the invention relates to a system and method that enable personalized delivery of information in real-time, via natural language voice communication with a voice-enabled terminal device. The system and method combines personalized information broadcast technology with an active voice page. An active voice page is created by the system, stored in a call database and used to generate dynamic voice menus. A call server retrieves the AVP from the call database and delivers the content of the service by dialing a subscriber's telephone number, speaking message text to the subscriber and recording the subscriber's input in response to the call menus. A unique AVP is generated for each subscriber scheduled to receive voice service content.
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