Systems and methods for electronic request routing and distribution

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 11729317
SERIAL NO

17937663

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Disclosed herein are embodiments of systems, methods, and products comprises an analytic server for electronic requests routing and distribution. The server receives a plurality of requests from a plurality of electronic user devices. Aiming to routing the plurality of requests to appropriate agents, the server trains an artificial intelligence model for each agent based on historical data. For each request, the server executes the artificial intelligence model to determine a score indicating the probability of the agent converting the request to a successful sale. The server determines an entropy value for each request based on the scores and order the requests into a queue based on the entropy values. The server also calculates a capacity for each agent based on historical agent data. For each request in the queue, the server routes the request to an agent based on at least one of the score and capacity of the agent.

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Patent Owner(s)

  • MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Ahani, Asieh Springfield, US 5 7
Tracy, Michael Springfield, US 13 104
Zayac, Tara Springfield, US 2 1

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