Contextual and inline error resolution and user community
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United States of America Patent
Stats
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Jun 28, 2011
Grant Date -
Jul 22, 2010
app pub date -
Jan 16, 2009
filing date -
Jan 16, 2009
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
An event log system for capturing event information associated with error events occurring within a computer system. The event log system includes an event log displaying error messages associated with the error events captured within the computer system, and displaying inline error resolution information within each error message corresponding to each respective error event. User community information such as links to wiki topics and forum threads are contextually provided for and inline with individual error log entries. Also, action buttons to help the user resolve errors and problems are also contextually provided, as are surfaced links to domain experts within the user community, such as online chat buttons to them.
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Cited Art Landscape
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