Contact resolution for communications systems
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United States of America Patent
Stats
-
Nov 8, 2022
Grant Date -
Nov 5, 2020
app pub date -
May 19, 2020
filing date -
Mar 9, 2017
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Methods and systems for performing contact resolution are described herein. When initiating a communications session using a voice activated electronic device, a contact name may be resolved to determine an appropriate contact with which the communications session may be directed to. Contacts from an individual's contact list may be queried to determine a listing of probable contacts associated with the contact name, and contact identifiers associated with the contact may be determined. Using one or more rules for disambiguating between similar contact names, a single contact may be identified, and a communications session with that contact may be initiated.
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