Personal communication center performance display and status alert system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
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Mar 13, 2007
Grant Date -
Aug 17, 2006
app pub date -
Mar 21, 2006
filing date -
Mar 17, 2000
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
In a call center having agent stations including personal computers having video display units (PC/VDUs), connected on a LAN with a server tracking status for call center entities, a system for agent information includes a software application executing on individual PC/VDUs at agent stations. The software application draws on status information from the server and renders the information to the agent using the PC/VDU through output apparatus of the PC/VDU. Rendering may be by text, graphics, or audio, depending on such as conditions and user selection.
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