Method and system for customer service using a packet switched network
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United States of America Patent
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Feb 11, 2003
Grant Date -
N/A
app pub date -
Mar 24, 1999
filing date -
Mar 24, 1999
priority date (Note) -
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Abstract
A method and system for providing customer service over a packet switched network wherein an operator interactively responds to messages from customers by sending messages over the network. Additionally, the invention is directed to storing the messages in a database and retrieving them for an examination of the level of customer service provided. The invention also allows customers to leave messages to operators who can retrieve the messages via the packet switched network, preferably by means of a web browser.
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