System and method for voice-mail and e-mail synchronization
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United States of America Patent
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Oct 6, 2009
Grant Date -
Jan 31, 2008
app pub date -
Oct 1, 2007
filing date -
Jul 21, 2004
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Disclosed is a unified messaging system and method for combining a voice-mail system with an e-mail system. The present invention is a hybrid event driven system that polls a universal e-mail box for receipts, with the voice-mail system being fully event driven. The present invention maintains two persistent log-ins to the universal e-mail box, one to deliver messages and one to read message receipts. Thus, the system and method does not need to log-in and -out or read the entire list of messages. The present invention uses a file system instead of a state database. The system and method acts in real time such that messages in the unified messaging systems are synchronized within a pre-determined real-time. The system and method uses a “fail-safing” technique in which, after copies of messages are made and stored by each messaging component, allows one system to work if another is down.
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