Real-time transcription and feed of voice messages based on user presence and preference

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United States of America Patent

PATENT NO 11909706
SERIAL NO

17454123

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Abstract

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Delivering a transcribed voice message includes detecting receipt of a voice message for delivery to a user, the voice message related to an incoming call for the user; determining a current presence of the user on at least one of a plurality of messaging channels in real time during receipt of the voice message; transcribing the voice message to text in real time; and delivering, in real time, the transcribed voice message to the at least one messaging channel on which the current presence of the user is determined. Delivering the transcribed voice message can also include receiving from the user initial identification of different user accounts, along with authorizations and permissions.

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Patent Owner(s)

Patent OwnerAddress
AVAYA LLC1209 ORANGE STREET WILMINGTON DE 19801

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Chopdekar, Sandesh Pune, IN 39 43
Daga, Navin Silapathar, IN 32 37
Deole, Pushkar Yashavant Pune, IN 43 88

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