Systems and methods for facilitating e-commerce product returns using an online marketplace

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 11783284
APP PUB NO 20200402002A1
SERIAL NO

16449719

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A merchant can use an e-commerce platform to sell products to customers, and customers can use the e-commerce platform to return items that they are unsatisfied with back to the merchant. These product returns have an associated cost. Embodiments of the present disclosure relate to computer-implemented systems and methods to enable customer-to-customer product returns in an e-commerce platform. In a customer-to-customer return, a first customer that wants to return an item of a particular product is connected with a second customer that wants to purchase that product. The e-commerce platform then facilitates a shipment of the item from the first customer directly to the second customer. Embodiments of the present disclosure include online store implementations of customer-to-customer returns, and online marketplace implementations of customer-to-customer returns.

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Patent Owner(s)

  • SHOPIFY, INC.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kentris, Anthony Nicholas Toronto, CA 7 29

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