Machine learning based automated management of customer accounts

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United States of America Patent

PATENT NO 11816726
SERIAL NO

16941710

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Aspects of the disclosure relate to machine learning based automated management of a user account. A computing platform may determine, via a computing device and based on historical user activity of a user, a pattern of the user activity. Subsequently, the computing platform may detect a deviation from the pattern of the user activity. Then, the computing platform may identify an anticipated transaction of the user. Then, the computing platform may retrieve, from a repository of user data, one or more user-defined preference rules associated with the anticipated transaction. Then, the computing platform may determine whether the one or more preference rules apply to one or more attributes of the anticipated transaction. Subsequently, the computing platform may trigger, based on a determination that the one or more preference rules apply to the one or more attributes of the anticipated transaction, an action associated with the anticipated transaction.

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Patent Owner(s)

Patent OwnerAddress
BANK OF AMERICA CORPORATIONMAILCODE NC1-028-29-04 ONE BANK OF AMERICA CENTER 150 N COLLEGE STREET CHARLOTTE NC 28255

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Allen, Morgan S Waxhaw, US 33 621
Carroll, Matthew E Charlotte, US 34 384
Kingston, Tamara S Peoria, US 28 992
Sanghvi, Siten Westfield, US 39 59
Shannon, Stephen T Charlotte, US 35 229

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