System for and method of measuring caller interactions during a call session

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United States of America Patent

PATENT NO 8848882
APP PUB NO 20120008754A1
SERIAL NO

12831493

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Abstract

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A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during the call session, comparing a sum of caller interaction points accumulated during the call session with the automated voice portal system with the caller interaction threshold, and taking one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold.

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Patent Owner(s)

  • VERIZON PATENT AND LICENSING INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bhasin, Vishal Haryana, IN 15 398
Mehrotra, Prateek Uttar Pradesh, IN 11 422
Mukherjee, Sumit Kumar Chennai, IN 1 264
Venugopal, Kannan Tamil Nadu, IN 2 273

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