Intelligent assistant for user-interface to provide geographic event information based on a score which depends on text of conversation

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United States of America Patent

PATENT NO 11669351
SERIAL NO

16017176

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Abstract

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Artificial intelligence systems and methods providing enhanced prediction of information relevant to a conversation are disclosed. The method includes monitoring a conversation between a requestor and a provider. The method also includes determining metadata and text of the conversation. The method further includes determining a regional status of the requestor based on the metadata and text of the conversation, regional information, and regional classification rules. Additionally, the method includes determining a local status of the requestor based on the text of the conversation, the regional status, local information, and local classification rules. Moreover, the method includes determining suggestions based on the regional status, the local status, transactional status information, and transactional classification rules. Further, the method includes providing the suggestions to a user-interface device of the provider.

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Patent Owner(s)

Patent OwnerAddress
THE TRAVELERS INDEMNITY COMPANYONE TOWER SQUARE HARTFORD CT 06183

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Buxton, Michelle M Colchester, US 3 7
Shekhter, Anastasia South Windsor, US 5 10
Simanovich, Boris West Hartford, US 3 7
Ton-That, Hoa Glastonbury, US 16 209

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