System and method for proactive intervention to reduce high cost channel usage

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 11456977
APP PUB NO 20200267100A1
SERIAL NO

16868717

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Abstract

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Embodiments disclosed herein generally relate to a system and method for proactively generating an intervening message for a remote client device in response to an anticipated user action. A computing system receives one or more streams of user activity. The one or more streams of user activity include interaction with a server of an organization via an application executing on the remote client device. The computing system inputs the one or more streams of user activity into a prediction model. The computing system identifies an anticipated user action based on a prediction output from the prediction model. The computing system determines, based on a solution model, a proposed solution to the anticipated user action. The computing system generates an anticipated message to be transmitted to the remote client device of the user. The computing system transmits the anticipated message to the remote client device of the user.

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Patent Owner(s)

Patent OwnerAddress
CAPITAL ONE SERVICES LLC1680 CAPITAL ONE DRIVE MCLEAN VA 22102

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Karp, Scott Vienna, US 36 221
Mueller, Erik Chevy Chase, US 43 163

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