On demand end user monitoring for automated help desk support

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 11973843
APP PUB NO 20230421651A1
SERIAL NO

17846146

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

Techniques are provided for an “on demand” or event-triggered end user monitoring/remote user monitoring (EUM/RUM) solution that is activated when the user has requested it, or an event (conditions of which are set by a user) occurs that triggers activation of the EUM/RUM solution. This EUM/RUM may be completely integrated into an enterprise IT Help Desk system, whereby support “tickets” are automatically generated when the monitoring solution is instantiated.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

  • CISCO TECHNOLOGY, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Hulick,, Jr Walter T Pearland, US 22 32
Pignataro, Carlos M Cary, US 359 4905
Szigeti, Thomas Vancouver, CA 83 67
Zacks, David John Vancouver, CA 71 49

Cited Art Landscape

Load Citation

Patent Citation Ranking

Forward Cite Landscape

Load Citation

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
3.5 Year Payment $1600.00 $800.00 $400.00 Oct 30, 2027
7.5 Year Payment $3600.00 $1800.00 $900.00 Oct 30, 2031
11.5 Year Payment $7400.00 $3700.00 $1850.00 Oct 30, 2035
Fee Large entity fee small entity fee micro entity fee
Surcharge - 3.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00