Method and system for advanced customer bug reporting

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United States of America Patent

PATENT NO 11503368
APP PUB NO 20210266635A1
SERIAL NO

17167180

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Importance

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Abstract

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A method and system are disclosed for capturing observations of customer-premise equipment or customer-provided equipment (CPE) devices. The method includes reporting a problem detect by a user during use of a customer-premise equipment or customer-provided equipment (CPE) device with one or more specific buttons on a remote controller; and entering the problem into a log with a timestamp.

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Patent Owner(s)

  • ARRIS ENTERPRISES, LLC

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Jatti, Vinod Bangalore, IN 30 4
Sahasranaman, Murali S Karnataka, IN 11 21
Singh, Virendra Bangalore, IN 83 177

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