System and method for generation of chat bot system with integration elements augmenting natural language processing and native business rules

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United States of America Patent

PATENT NO 11847167
APP PUB NO 20200387550A1
SERIAL NO

16432105

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Abstract

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An information handling system and method for generating a customized chat bot integration software system wherein a processor imports a chat bot template process flow into a chat bot integration process-modeling user interface which includes visual interface modeling elements corresponding to code sets, wherein the chat bot integration process-modeling user interface may include visual, drag-and-drop icons representing specific units of work for a specific chat bot integration process and modifying and customizing the visual interface modeling elements in a custom chatbot integration software system via an import wizard user-interface allowing selection of operation objects from the plurality of operation objects for each visual interface modeling element. The information handling system and method utilizes a fulfillment and response database with chat bot conversation history and association of intent and slot combinations with chat bot query responses or data locations and a natural language processing platform to determine an intent and a slot in chat bot queries to generate both simple and dynamic a chat bot query response via the customized chat bot integration software system interfacing with a plurality of data formats.

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Patent Owner(s)

Patent OwnerAddress
BOOMI LP1400 LIBERTY RIDGE DRIVE SUITE 200 CHESTERBROOK PA 19087

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Cappetta, Christopher L Longmont, US 1 26
Erie, Andrew E Sherman Oaks, US 1 26

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