Method and apparatus for communication channel switch
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United States of America Patent
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Feb 15, 2011
Grant Date -
May 29, 2008
app pub date -
Nov 29, 2006
filing date -
Nov 29, 2006
priority date (Note) -
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Abstract
A method and an apparatus for selecting a communication channel according to usage patterns maintained in a database for multiple communication channels available to reach a recipient are described. Each communication channel is associated with at least two communication systems. Usage patterns of a communication channel are related to daily communication channel usage information including the corresponding business activities of the recipient. In responding to a request to reach the recipient, one communication channel of a communication service is selected according to the usage patterns retrieved from the database to establish a network communication with the recipient.
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