Methods and apparatus for automated monitoring and action taking based on decision support mechanism
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United States of America Patent
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Jan 30, 2007
Issued Date -
N/A
app pub date -
Dec 18, 2001
filing date -
Dec 19, 2000
priority date (Note) -
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Abstract
Techniques are provided for use in accordance with such systems as web sites operating electronic commerce (e-commerce) applications, interactive voice response (IVR) systems and workflow systems for providing automated monitoring of user activity and personalized action taking based on such activity, in accordance with an on-line decision support mechanism which combines formal and heuristic reasoning. In a web-based system, for example, the on-line decision support provided in accordance with the invention can be used in a wide variety of e-commerce applications requiring automated, real-time, intelligent interventions, including targeted promotions and discounts, assisting with navigation through self-help material, supporting dynamic price negotiations, and even selecting large portions of page content.
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