Exclusive agent pool allocation method, electronic device, and computer readable storage medium

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United States of America

PATENT NO 11272059
APP PUB NO 20210337069A1
SERIAL NO

16315255

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Abstract

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An exclusive agent pool allocation method including collecting business data of agents; grouping agents according to the business data of the agents and forming multiple exclusive agent pools; calculating business skill values of agents according to the business data of the agents and classifying priorities of the agents; classifying priorities of agent pools according to the business data of the exclusive agent pools; and allocating calling user to the corresponding agent in the exclusive agent pool according to predetermined allocation strategy. The method solves the matching of the user and the agent in the region and the business level, allocates the agent resource according to the priority of the business skill, realizes the high match between the business skill of the agent and the business handled by the user, improves the pertinence and effectiveness of the agent service and promotes the satisfaction of the users.

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Patent Owner(s)

  • PING AN TECHNOLOGY (SHENZHEN) CO., LTD.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Niu, Hua Shenzhen, CN 4 1

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