Augmented reality-based interactive customer support

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 11663782
SERIAL NO

17522173

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

A method and system of providing guidance and information to customers by presentation of a virtual avatar. The virtual avatar is controlled in real-time by a remote customer service agent. The method includes sharing images of a physical space with the customer service agent, and enabling the customer service agent to project a virtual avatar on the physical space such that the virtual avatar appears to interact and move through the physical space. The dynamic projection of the virtual avatar is received by the customer as an augmentation of their own view of the physical space.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

  • UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Chavez, Carlos J P San Antonio, US 25 40
Csabi, Rachel Elizabeth Frisco, US 23 35
Desai, Snehal Richardson, US 60 545
Fernandez, Gabriel Carlos San Antonio, US 48 685
Lyle, Ruthie D Durham, US 103 96
Philbrick, Ashley Raine San Antonio, US 94 76
Post, Nathan Lee Rockport, US 37 33
Schroeder, Eric David San Antonio, US 62 87
Schulz, Deborah Janette San Antonio, US 20 37
St, Martin Courtney Duluth, US 22 30

Cited Art Landscape

Load Citation

Patent Citation Ranking

Forward Cite Landscape

Load Citation

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
3.5 Year Payment $1600.00 $800.00 $400.00 Nov 30, 2026
7.5 Year Payment $3600.00 $1800.00 $900.00 Nov 30, 2030
11.5 Year Payment $7400.00 $3700.00 $1850.00 Nov 30, 2034
Fee Large entity fee small entity fee micro entity fee
Surcharge - 3.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00