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United States of America Patent

PATENT NO 11657819
APP PUB NO 20220310086A1
SERIAL NO

17212141

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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An apparatus includes a memory and a processor. The memory stores a machine learning algorithm configured to select between forwarding a request to an agent device and transmitting an automatically generated reply to the request. The processor receives feedback for a decision made by the algorithm, indicating whether the automatically generated reply includes the information sought by the request. If the algorithm decided to forward the request to the agent device, a reward is assigned to feedback that indicates that the reply does not include the information, while a punishment is assigned to feedback that indicates that the reply includes the information. If the algorithm decided to transmit the reply, a reward is assigned to feedback that indicates that the reply includes the information, and a punishment is assigned to feedback that indicates that the reply does not include the information. The processor updates the algorithm using the reward/punishment.

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Patent Owner(s)

  • BANK OF AMERICA CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Andar, Ravisha Plano, US 24 11
Chillara, Saahithi Allen, US 14 1
Golani, Sushil Charlotte, US 22 63
McCusker, Ion Gerald Allen, US 10 4
Noorizadeh, Emad Plano, US 37 39
Patil, Ashwini Richardson, US 16 8
Raghuvanshi, Yogesh Princeton, US 8 8
Sankari, Bhagavathiappan Pravin Kumar Chennai, IN 2 0
Yannam, Ramakrishna R The Colony, US 51 80

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