Data-driven method and apparatus for handling user inquiries using collected data

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United States of America Patent

PATENT NO 11928617
APP PUB NO 20230116895A1
SERIAL NO

18045801

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Abstract

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The present disclosure provides data-driven methods and apparatuses for predicting user inquiries. One exemplary method includes: collecting user behavior data and pre-processing the user behavior data when a user inquiry is received; extracting candidate user behavior data that is contributive to the user inquiry from the pre-processed user behavior data; screening the candidate user behavior data based on a set target behavior data set, and selecting candidate user behavior data that is contained in the target behavior data set; inputting the screened candidate user behavior data into a trained classifier model; and predicting an inquiry category to which the user inquiry belongs. One exemplary apparatus includes a pre-processing module, an extraction module, and a prediction module. The method and the apparatus embodiments of the present disclosure can improve the efficiency and accuracy of the prediction.

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Patent Owner(s)

  • ALIBABA GROUP HOLDING LIMITED

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Cui, Hengbin Hangzhou, CN 20 35
Xue, Shaofei Hangzhou, CN 8 44
Zhang, Jiaxing Hangzhou, CN 12 82

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