Artificial intelligence based dynamic orchestration engine for automatically processing application service requests

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United States of America Patent

PATENT NO 11783209
SERIAL NO

16925050

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Abstract

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Embodiments of the present invention provide a system for dynamically processing application service requests. The system is configured for receives an application service request from at least one channel, where the application service request is associated with an application of one or more applications associated with an entity, extracts one or more variants of standard operating procedure associated with the application service request, wherein the one or more variants are solutions associated with processing the application service request, determines, via an artificial intelligence engine, an optimal variant from the one or more variants to process the application service request, and implements one or more actions associated with the optimal variant to process the application service request.

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Patent Owner(s)

  • BANK OF AMERICA CORPORATION

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kodali, Vani Telangana, IN 1 0
Purushothaman, Sasidhar Telangana, IN 90 503
Singh, Ramadhar Telangana, IN 3 2
Talakanti, Pavan R Telangana, IN 1 0

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