Identifying relational segments

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United States of America Patent

PATENT NO 11822888
APP PUB NO 20200110805A1
SERIAL NO

16546941

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Features, libraries, and techniques are provided herein for determining the kinds of relational language that are present. Applying audio, emojis, and sentiment shifts as features may be used to determine whether the customer is providing backstory, whether there is ranting, etc. Textual features may be considered, as well as audio features may be considered.

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Patent Owner(s)

  • VERINT AMERICAS, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Beaver, Ian Spokane, US 40 398
Freeman, Cynthia Albuquerque, US 21 142
Pham, Andrew T Modesto, US 5 35

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