Artificial intelligence assisted speech and image analysis in technical support operations

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 11989963
APP PUB NO 20220208188A1
SERIAL NO

17566528

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Importance

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Abstract

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A non-transitory computer readable medium includes instructions that, when executed by at least one processor, cause the at least one processor to perform artificial-intelligence-based technical support operations. The operations may include receiving over at least one network first audio signals including speech data associated with a technical support session and first image signals including image data associated with a product for which support is sought from a mobile communications device, analyzing the first audio signals and the first image signals using artificial intelligence, aggregating the analysis thereof, accessing at least one data structure to identify an image capture instruction, presenting the image capture instruction including a direction to alter and capture second image signals of a structure identified in the first image signals to the mobile communications device, receiving from the mobile communications device second image signals, analyzing the same using artificial intelligence, and determining a technical support resolution status.

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Patent Owner(s)

  • TECHSEE AUGMENTED VISION LTD.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Cohen, Eitan Tel Aviv, IL 16 77
Yoffe, Amir Tel-Mond, IL 4 8

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