MANAGING SERVICE LEVELS PROVIDED BY SERVICE PROVIDERS
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United States of America Patent
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Issued Date -
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app pub date -
Apr 3, 2013
filing date -
Dec 22, 2004
priority date (Note) -
Granted
status (Latency Note)
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Abstract
A method and system for managing at least one service level of a service provided by a service provider to a customer of the service provider under a service level agreement. The service level agreement is a contract between the service provider and the customer. Measurement data and at least one adjudication element associated with a service level of the at least one service level are retrieved in an electronic format. The measurement data and the at least one adjudication element are stored in a datastore. The measurement data includes at least one data point measured on a respective resource that provides the service. The retrieved measurement data are adjudicated for the service level in accordance with the at least one adjudication element such that the adjudication generates a respective adjudicated data point for each data point of the measurement data.
First Claim
Family
- 15 United States
- 10 France
- 8 Japan
- 7 China
- 5 Korea
- 2 Other
Patent Owner(s)
- INTERNATIONAL BUSINESS MACHINES CORPORATION
International Classification(s)
Inventor(s)
Inventor Name | Address | # of filed Patents | Total Citations |
---|---|---|---|
Berthaud, Jean-Marc | Villeneuve Loubet, FR | 22 | 792 |
Buco, Melissa | Amawalk, US | 3 | 21 |
Chang, Rong N | Pleasantville, US | 19 | 594 |
Dalsky, Joel D | Marengo, US | 5 | 274 |
Fang, Shih-Chung | Schaumburg, US | 5 | 28 |
Luan, Laura Z | Putnam Valley, US | 7 | 157 |
Tsiao, Lee | Barrington, US | 4 | 26 |
Ward, Christopher | Glen Ridge, US | 103 | 1968 |
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