System and method for text analysis and routing of written communication

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 11451503
APP PUB NO 20190014067A1
SERIAL NO

15645707

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

The present invention allows text analysis and routing of written communications. The system intercepts incoming written communications for analysis by a text analytics service (TAS) software module. The TAS module analyzes the communication to generate communication metadata, which is used by a smart routing engine to route the communication to an appropriate party. This ensures that the ultimate recipient of the communication is capable of effective interaction with the sender and reduces the time required for a communication to be acted upon.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

  • VERINT AMERICAS, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
McSwiggan, Stephen Scotland, GB 10 1

Cited Art Landscape

Load Citation

Patent Citation Ranking

Forward Cite Landscape

Load Citation

Maintenance Fees

Fee Large entity fee small entity fee micro entity fee due date
3.5 Year Payment $1600.00 $800.00 $400.00 Mar 20, 2026
7.5 Year Payment $3600.00 $1800.00 $900.00 Mar 20, 2030
11.5 Year Payment $7400.00 $3700.00 $1850.00 Mar 20, 2034
Fee Large entity fee small entity fee micro entity fee
Surcharge - 3.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 7.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge - 11.5 year - Late payment within 6 months $160.00 $80.00 $40.00
Surcharge after expiration - Late payment is unavoidable $700.00 $350.00 $175.00
Surcharge after expiration - Late payment is unintentional $1,640.00 $820.00 $410.00