Purpose detection in communications using machine learning

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United States of America Patent

PATENT NO 11477151
APP PUB NO 20210136018A1
SERIAL NO

17095383

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Abstract

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Generally discussed herein are devices, systems, and methods for identifying a purpose of a communication. A method can include receiving a communication including communication content and communication context, the communication content a first portion of the communication and the communication context a second, different portion of the communication. The method can include identifying, by a machine learning (ML) model, based on the communication content and the communication context, one or more purposes associated with the communication, the one or more purposes indicating respective actions to be performed by a user that generated or received the communication. The method can include providing data indicating the purpose of the first portion of the content.

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Patent Owner(s)

  • MICROSOFT TECHNOLOGY LICENSING, LLC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Awadallah, Ahmed Redmond, US 7 17
Bennett, Paul N Redmond, US 20 791
Hosseinisianaki, Saghar Redmond, US 2 12
Quirk, Christopher B Seattle, US 20 1428
Wang, Wei Redmond, US 2513 15862

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