Scalable multi-service virtual assistant platform using machine learning
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United States of America Patent
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Aug 16, 2022
Grant Date -
N/A
app pub date -
Jan 11, 2022
filing date -
Jun 16, 2019
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Abstract
The present invention is a masterbot architecture in a scalable multi-service virtual assistant platform that can construct a fluid and dynamic dialogue by assembling responses to end user utterances from two kinds of agents, information agents and action agents. A plurality of information agents obtain at least one information value from a parsed user input and/or contextual data. A plurality of action agents perform one or more actions in response to the parsed user input, the contextual data, and/or the information value. A masterbot arbitrates an activation of the plurality of information agents and the plurality of action agents. The masterbot comprises access to a machine-learning module to select an appropriate action agent, where one or more information agents are activated based on the selected appropriate action agent.
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