Message transcription, voice query and query delivery system
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United States of America Patent
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Apr 13, 2010
Issued Date -
N/A
app pub date -
Mar 6, 2006
filing date -
Mar 6, 2006
priority date (Note) -
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status (Latency Note)
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Abstract
A message transmission system accepts a telephone call from a user who wishes to send an e-mail message, send an SMS message, perform an Internet query or retrieve his or her electronic mail. The voice call is transcribed and the message is sent, or the question in the voice call is transcribed and answered by an agent. Any number of agents connect to a central site over an Internet connection and transcribe messages or answer queries in an assembly line like fashion. In addition, a Web query delivery system accepts a query or statement from a user; the query is transcribed, classified, and then broadcast over any medium to any number of experts or web sites that desire to answer the particular type of query received. The entire query is delivered to an expert or web site who provides a full answer to the user.
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