Intelligent routing of data objects between paths using machine learning

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 11983650
APP PUB NO 20230245010A1
SERIAL NO

17589763

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Abstract

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Methods, systems, apparatuses, devices, and computer program products are described. An intelligent routing system may route a data object to a path in a process flow using a model, such as a machine-learned model. The system may receive a first data object and may route the first data object along a path of the process flow using a random routing procedure, for example, for model training. The routing may involve performing operations based on the path and the features of the first data object. The system may update one or more models based on an outcome of the operations. Following training, the system may insert a model into the process flow at a decision point between paths. The system may receive a second data object and may route the second data object to a path using the model and based on features of the second data object.

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Patent Owner(s)

  • SALESFORCE, INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Aerni, Sarah Joann San Francisco, US 4 9
Bergmann, Till Christian San Mateo, US 5 25
Edelstein, Alex San Francisco, US 6 9
Ezbiderli, Mehmet San Francisco, US 2 0
Laraki, Zineb Atherton, US 7 33
Posse, Christian Belmont, US 57 862
Teller, Jason Arcadia, US 7 14
Tselikis, Penny San Francisco, US 4 3
Weil, Michael New York, US 9 25

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