Incident triage engine

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 9369481
APP PUB NO 20140223567A1
SERIAL NO

14247322

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Abstract

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An incident triage engine performs incident triage in a system by prioritizing responses to incidents within the system. One prioritization method may include receiving attributes of incidents and assets in the system, generating cumulative loss forecasts for the incidents, and prioritizing the responses to the incidents based on the cumulative loss forecasts for the incidents. Another prioritization method may include determining different arrangements of incidents within a response queue, calculating cumulative queue loss forecasts for the different arrangements of incidents within the response queue, and arranging the incidents in the response queue based on the arrangement of incidents that minimizes the total loss to the system over the resolution of all of the incidents present in the response queue.

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Patent Owner(s)

Patent OwnerAddress
ACCENTURE GLOBAL SERVICES LIMITED3 GRAND CANAL PLAZA GRAND CANAL STREET UPPER DUBLIN 4

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Carver, Matthew Fairfax, US 22 642
Howes, Joshua Z Arlington, US 4 100
Jotwani, Ashish Alexandria, US 2 73
Negm, Walid Finksburg, US 17 1138
Solderitsch, James J Rosemont, US 9 381

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