Utilizing customer service incidents to rank server system under test configurations based on component priority

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United States of America

PATENT NO 11929893
SERIAL NO

18080994

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Abstract

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An information handling system instantiates a hardware configuration generator to generate platform configurations. The hardware configuration generator provides a ranked list of the platform configurations, receives platform customer service request information, provides a ranked list of part numbers associated with the platform configurations based upon the customer service request information, and modifies the ranked list of platform configurations based upon the ranked list of part numbers.

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Patent Owner(s)

  • DELL PRODUCTS L.P.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kanagovi, Ramakanth Hyderabad, IN 20 10
Reyes, Erik San Saba, US 2 0
Saha, Saheli Kolkata, IN 5 0
Sharma, Virender Austin, US 2 0
Swaminathan, Guhesh Chennai, IN 10 0

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