Assisted shopping server

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8977554
SERIAL NO

14138925

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.

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Patent Owner(s)

  • AMAZON TECHNOLOGIES, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Cier, Sean P Seattle, US 10 192
Ford, James L Bellevue, US 15 2097
Hall, Samuel P Seattle, US 1 35
Hertschuh, Fabien G Seattle, US 6 146
St-Pierre, Benoit Seattle, US 6 152
Wong, Peter C Bellevue, US 11 265

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