Social network urgent communication monitor and real-time call launch system
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United States of America Patent
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Aug 20, 2013
Grant Date -
Sep 30, 2010
app pub date -
Mar 10, 2010
filing date -
Mar 26, 2009
priority date (Note) -
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Abstract
A complete social network based, urgent matter, communications solution and response system is provided. The system can monitor one or more social networks (or other sources of information) for the presence of keywords, scalar urgency ratings, the identity and/or number of the parties submitting the urgent requests, temporal factors such as day, date, time, time zone, or the like, in an effort to determine which social network posts or communications are urgent, and optionally prioritize or rank pending urgent matters. The system can also determine who should be involved with solving or addressing the urgent matter. The system can also determine the presence of the parties needed to solve the urgent matter, and can, based on the presence information, setup a real-time or near real-time communications session between the parties to address the urgent matter.
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