System and method for reducing toll charges to a customer service center using VoIP
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United States of America Patent
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Feb 23, 2010
Grant Date -
N/A
app pub date -
Dec 28, 2005
filing date -
Dec 28, 2005
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method and system are disclosed where a call center operator having multiple locations, including a call center is able to utilize existing network infrastructure to route telephone communications to the call center to the location where the lowest toll rate is applicable. The telephone communications are converted into data packets and routed to the call center using VoIP technology. No toll would apply to the transmission of the data to the call center.
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