System and method for automated end-to-end web interaction testing

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 11799808
APP PUB NO 20220255887A1
SERIAL NO

17574154

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Abstract

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A system for flexible and scalable automated end-to-end chat-based contact center testing, having a test case management platform, a chat cruncher, a contact center manager, a chat classifier, a desktop automation engine, and headless browser-based virtual agents and customers. The test case management platform allows a user to configure operation of the system. The chat cruncher operates a plurality of virtual customers. The contact center manager operates a plurality of virtual agents to participate in chat session with virtual customers.

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Patent Owner(s)

  • CYARA SOLUTIONS PTY LTD

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kulkarni, Alok Glen Iris, AU 35 269
Willshire, Geoff Greenslopes, AU 52 253

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