System(s) and method(s) for enabling a representative associated with an entity to modify a trained voice bot associated with the entity

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United States of America Patent

PATENT NO 11924150
APP PUB NO 20230188481A1
SERIAL NO

17551863

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Implementations are directed to enabling a representative associated with an entity to quickly and efficiently modify a voice bot associated with the entity. The voice bot can be previously trained to communicate with user(s) on behalf of the entity through various communication channels (e.g., a telephone communication channel, a software application communication channel, a messaging communication channel, etc.). Processor(s) of a computing device can receive, from the representative, representative input to modify behavior(s) and/or parameter(s) that the voice bot utilizes in communicating with the plurality of users via the communication channels, determine whether the representative is authorized to cause the behavior(s) and/or parameter(s) to be modified, and cause the behavior(s) and/or parameter(s) to be modified in response to determining that the representative is authorized. Notably, the representative input can be received through the same communication channels that the user(s) utilize to communicate with the voice bot.

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Patent Owner(s)

  • GOOGLE LLC

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Carbune, Victor Zurich, CH 201 742
Sharifi, Matthew Kilchberg, CH 440 6096

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