Collecting CRM data for feedback

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United States of America Patent

PATENT NO 7873534
APP PUB NO 20070192162A1
SERIAL NO

11353772

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Collecting and analyzing usage data from a CRM database provides useful insights into improving future versions of CRM software. Options for the type of data to be collected may be presented and several opportunities may be available to tailor the data to be communicated to the CRM provider.

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Patent Owner(s)

  • MICROSOFT TECHNOLOGY LICENSING, LLC

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Shoring, Chris Fall City, US 3 35
Simons, Alex A Redmond, US 2 40
West, David C Port Orchard, US 1 23
Zhu, Wan Li Redmond, US 2 45

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