Customer analysis device

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United States of America Patent

PATENT NO 11941671
APP PUB NO 20220277322A1
SERIAL NO

17679522

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Abstract

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A customer analysis device acquires replies from a user who receives a financial service to one or more first type questions defined for surveying an action desire for the financial service and calculates an action indicator based on the one or more replies. Subsequently, the customer analysis device acquires replies from the user who receives the financial service to a plurality of second type questions defined for surveying a customer emotion for the financial service and calculates a plurality of types of emotion indicators based on the plurality of replies. The customer analysis device calculates correlation coefficients between the action indicator and each of the plurality of types of emotion indicators, and graphically displays an influence of each of the plurality of emotion indicators on the action indicator based on the calculated correlation coefficients.

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Patent Owner(s)

  • NOMURA RESEARCH INSTITUTE, LTD.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Tanaka, Tatsuo Tokyo, JP 90 880

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