Group handling of calls for large call queues

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 11811972
APP PUB NO 20230033673A1
SERIAL NO

17443947

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Calls for large call queues are handled by a system that assigns agents of a call queue to one of a first group or a second group. A size of the first group or the second group is based on a number of agents in the call queue that are online. The system batch rings each agent of the first group when an incoming call is received. If the incoming call is unanswered by the first group, the system batch rings each agent of the second group.

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Patent Owner(s)

Patent OwnerAddress
ZOOM VIDEO COMMUNICATIONS INC55 ALMADEN BOULEVARD SAN JOSE CA 95113

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Zhang, Fengkai Hefei, CN 7 3
Zhao, Hongjian Campbell, US 11 103

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