Systems and methods for communication system intent analysis

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United States of America Patent

PATENT NO 11468231
APP PUB NO 20210256207A1
SERIAL NO

17126676

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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The present disclosure relates generally to systems and methods for analyzing intent. Intents may be analyzed to determine to which device or agent to route a communication. The analyzed intent information can also be used to formulate reports and analyze the accuracy of the identified intents with respect to the received communication.

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Patent Owner(s)

  • LIVEPERSON, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bradley, Joe Seattle, US 11 53
Dunn, Matthew Arlington, US 70 545
Onu, Laura Redmond, US 5 17

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