Method and apparatus for summarization of dialogs

Number of patents in Portfolio can not be more than 2000

United States of America

PATENT NO 11272058
APP PUB NO 20220030110A1
SERIAL NO

16939800

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Abstract

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A method for summarizing dialogs may include obtaining an agent text stream and a customer text stream, segmenting the agent text stream and customer text stream into sentences, and labeling sentences associated with the segmented agent text stream and the segmented customer text stream. The method may further include extracting sentences from the agent text stream and the customer text stream based upon frequencies of appearance of words and terms of interest; generating an agent summary paragraph based on the extracted sentences from the agent text stream, and generating a customer summary paragraph based on the extracted sentences from the customer text stream. The method may identify keywords associated with each of the agent summary paragraph and the customer summary paragraph.

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Patent Owner(s)

  • VERIZON PATENT AND LICENSING, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Gunturu, Vittal N Coppell, US 3 9
Hiney, Wade W Grapevine, US 3 9
Iakubovich, Aleksandr Plano, US 3 8
Khafizov, Farid Plano, US 58 481
McLaren, Travis R Southlake, US 5 13

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