System and method for information gathering games for customer queues

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United States of America Patent

PATENT NO 11471771
SERIAL NO

17065201

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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The present application includes a method and system for gathering customer information through games. The system transmits offers to play games over the contact medium used by the customer. The games are selected to elicit information from the customer; information ranging from the customer's mood to marketing information to security information. The information so obtained can be used to update client profiles.

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Patent Owner(s)

  • VERINT AMERICAS, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Johnston, Michael Alpharetta, US 121 1996

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